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Enhancing the Patient Experience through the Phone

A recent article I read titled, Improving Hospital Patients’ Experience is Just a Phone Call Away, brought to mind a blog we wrote in 2010 on the importance of the physician phone call for patient retention. If you missed that blog post, you can read it here....

The Link between Employee and Patient Satisfaction

The healthcare industry is both challenging and rewarding when it comes to delivering quality patient care. Every employee that has a patient facing role within the organization strongly influences patient satisfaction. They do this through the interaction they have...

Keeping Track of Your Online Reputation in 5 Steps

Many of today’s consumers are quite tech savvy and rely heavily on the Internet to research virtually everything, including doctors they are considering seeing. If you are not managing your online reputation, you are doing yourself a disservice. While you may offer...

What is Your Patient’s First Impression?

Have you ever considered the impression a caller receives when they dial into your practice? Are they given a warm and friendly hello? Are they immediately put on hold for extended lengths of time? Are they transferred to everyone in your practice so they can simply...

Creating a Better Wait for Your Patients

There is nothing predictable about visiting the doctor, especially when it comes to the wait. Wait times vary significantly from provider to provider. The practices with the leanest wait times will at some point, run behind. Emergencies continue to happen, which backs...

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