by Melanie Herron | Feb 20, 2012 | Blog
Many of today’s consumers are quite tech savvy and rely heavily on the Internet to research virtually everything, including doctors they are considering seeing. If you are not managing your online reputation, you are doing yourself a disservice. While you may offer...
by Melanie Herron | Feb 14, 2012 | Blog
Have you ever considered the impression a caller receives when they dial into your practice? Are they given a warm and friendly hello? Are they immediately put on hold for extended lengths of time? Are they transferred to everyone in your practice so they can simply...
by Melanie Herron | Feb 1, 2012 | Blog
There is nothing predictable about visiting the doctor, especially when it comes to the wait. Wait times vary significantly from provider to provider. The practices with the leanest wait times will at some point, run behind. Emergencies continue to happen, which backs...
by Melanie Herron | Dec 20, 2011 | Blog
As 2011 makes its final descent many businesses are taking time to thank their employees for their hard work and dedication. An equally important step businesses should take is making the time to thank their patients for choosing them as providers. Just as critical...
by Melanie Herron | Dec 15, 2011 | Blog
In today’s busy world, it is challenging for many practices to request feedback from their patients. It is often even more difficult to find a patient who is willing to share their opinion. This is not because they have nothing nice to say. It is usually because they...
